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IT Support Analyst II
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IT Support Analyst II
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AlasconnectWe are searching for an experienced IT Support Analyst II at our Anchorage AC 3403 Minnesota Dr facility.
Primary Duties And Responsibilities
Humanizing Technology, Alasconnect provides full-scale technology sustainment, strategic planning, and professional services to our clients, allowing them to achieve their greatest ambitions. We seek diversity in our work and know we and our clients are enriched when multiple viewpoints and skillsets are employed. We are proud to be an EEO and AAP employer.
Position Summary
Under the general direction of the Client Services Manager, this position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.
Essential Functions
Assist clients, telephonically and electronically, with their cloud and on-premises technology systemsUnderstand, identify, triage and troubleshoot client environments utilizing Remote Access/Remote Desktop programsProvide consultation services to clients using Remote Access programsElevate client issues as appropriate to other departments within organizationParticipate in call center functions including client meetings, team meetings, and training exercisesRemain current on relevant certifications
Non-Essential Functions
Continual learning and improvementProvide help-desk support for employeesPractice time managementOther duties as assigned
Knowledge, Skill and Ability Requirements
Intermediate knowledge of Microsoft Windows computing environments, Mobile Device Management Azure AD, and Microsoft 365Intermediate knowledge of computer system and network functionsIntermediate knowledge of computer securityExceptional follow-through and attention to detailExcellent oral and written communications skillsAbility to work independently and with a groupAbility to work with diverse groups of clients and stakeholdersAbility to work in a fast-paced environment with changing deadlines and needs
Qualifications
Required Qualifications:
Three years experience in customer service or related fieldOne years experience at the Analyst I level, or equivalentAssociates degree in computer science, information technology, or related field (a combination of education and experience may be substituted)Completion of Service Desk/Call Center Training (or within three months of hire)Relevant professional certifications preferred
*full (PDF) job description available upon request*
Employment Type: Full - Time
Compensation Type: Hourly WageSeniority level
Seniority level Mid-Senior levelEmployment type
Employment type Full-timeJob function
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