As an Associate Director in Customer Service Excellence at BCG, you'll lead transformative projects for clients, leveraging your expertise to enhance customer service operations. You'll be a trusted advisor, manage teams, and contribute to BCG's intellectual capital while building your professional network.
Key Responsibilities
Transform customer service operations for clients
Manage project teams and guide team members
Add insights and drive client recommendations
Contribute to BCG’s intellectual capital
Build a network of industry contacts and become a thought leader
Required Qualifications
10-15+ years of experience in customer service leadership roles
Experience driving complex transformations through technology and process innovation
Deep functional expertise with a track record of IP development
Expertise in driving improvements across operations, people, and technology in customer service
Strong knowledge of digital improvement technologies
Excellent multi-tasking skills and strategic thinking
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader in customer service
Industry expertise in customer service operations and transformations
Preferred Qualifications
Consulting experience
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and family membersLow copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insurance annuallyGym membership reimbursementFully vested retirement contributionsGenerous paid time off including holidaysPaid parental leave and family benefits