US Virtual - Inbound Customer Care Specialist (Sales Focused)
VXI Global Solutions
Pittsburgh, PA
1 month ago
$17.31/hour
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join VXI Global Solutions as a Remote Inbound Customer Care Specialist, where you will engage with customers and guide them through their tech product journey. This role blends service and sales, aiming to enhance customer experiences through personalized support.
Key Responsibilities
Handle 30-40 inbound calls per day with professionalism and enthusiasm
Provide personalized product recommendations and complete transactions
Resolve customer inquiries efficiently while delivering exceptional service
Translate technical information into simple, customer-friendly language
Actively listen to identify needs and tailor solutions accordingly
Adapt to a fast-paced sales environment and evolving technology offerings
Maintain high energy and empathy in every interaction
Required Qualifications
Minimum 2 years in a customer-facing sales or service role
Excellent verbal and written communication skills
Strong interpersonal skills and emotional intelligence
Ability to work independently and make confident decisions
Proficient in using digital devices (Mac, iOS, etc.)
Basic troubleshooting experience for common tech issues
Typing speed of at least 42 WPM with 95%+ accuracy
Flexible availability, including evenings, weekends, and holidays
Available to work shifts between 7:00 AM - 11:00 PM Central Time
Preferred Qualifications
Bachelor's degree preferred, or equivalent work experience
Digital media experience (music, photography, video) is a plus
Comfortable working in a dynamic, sometimes ambiguous environment
Benefits & Perks
100% paid trainingMedical, dental, vision & life insurance options availableReferral bonus: Earn $20 on every paycheck per active referral-no cap!Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines)Career advancement and skill development opportunitiesRemote work benefits: Save time, money, and energy from home