Associate Tech Support Analyst - Cuyahoga Falls, OH
Optum
Cuyahoga Falls,
8 days ago
$28.61 - $56.06
Job Description
Join Optum as an Associate Tech Support Analyst to support IT operations in a healthcare setting. This role is vital for maintaining technology projects and ensuring stable operations while enhancing health outcomes in the community.
Key Responsibilities
Model customer support courtesy across all technology verticals
Document work completed
Participate in disaster recovery and business continuity plans
Ensure consistent 24x7 monitoring of critical business applications
Participate in RCA meetings, completing and documenting action items
Provide feedback to IT leadership on service level objectives
Actively participate in disaster recovery planning and rehearsals
Required Qualifications
High School Diploma/GED (or higher)
3+ years of experience working with Information Technology
2+ years of experience utilizing an IT service management (ITSM) tool
Access to reliable transportation and valid US driver's license
Preferred Qualifications
Associate's Degree in Information Technology, Computer Science or a related field
2+ years of experience working within a patient care environment
CompTIA A+, Network+ certification
Demonstrated understanding of Cisco network switches
Demonstrated understanding of VOIP solutions
Demonstrated understanding of network firewalls
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution