Patient Services Representative Associate - Saint Paul, MN
Optum
Eagan, MN
7 days ago
Up to $85/hour
Job Description
Join Optum as a Patient Services Representative Associate and play a crucial role in improving health outcomes. You'll be the first point of contact for patients, helping them navigate their care with compassion and support while enjoying comprehensive benefits and career development opportunities.
Key Responsibilities
Check in and interview patients to complete required paperwork
Obtain and explain cost information to patients
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound calls
Mentor other staff and gather medical record information as needed
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire
Ability to work an average of 32 hours per week in 8-hour shifts
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution