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Client Service Associate

Teleperformance USA

Providence, RI
9 hours ago

Job Description

Join Teleperformance USA as a Client Service Associate, where you'll engage with customers, addressing their inquiries and resolving issues creatively. This role offers a dynamic work environment with ample growth opportunities, making you a key contributor to our mission of delivering exceptional service.

Key Responsibilities

  • Field customer inquiries and respond innovatively
  • Handle and respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information
  • Resolve issues on the first call
  • Calmly resolve and de-escalate issues
  • Track call-related information for auditing
  • Provide feedback on call issues
  • Upsell if required

Required Qualifications

  • Ability to work remotely in a virtual team environment
  • Over 18 years of age
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills

Preferred Qualifications

  • 6 months Customer service experience preferred
  • Ability to type 25 wpm

Benefits & Perks

Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs