Join Teleperformance USA as a Client Service Associate, where you'll engage with customers, addressing their inquiries and resolving issues creatively. This role offers a dynamic work environment with ample growth opportunities, making you a key contributor to our mission of delivering exceptional service.
Key Responsibilities
Field customer inquiries and respond innovatively
Handle and respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information
Resolve issues on the first call
Calmly resolve and de-escalate issues
Track call-related information for auditing
Provide feedback on call issues
Upsell if required
Required Qualifications
Ability to work remotely in a virtual team environment
Over 18 years of age
High School Graduate or GED
Comfort with desktop computer systems
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Preferred Qualifications
6 months Customer service experience preferred
Ability to type 25 wpm
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs