Join USAA as a Customer Service Advisor, where you'll empower business owners with expert insurance advice in a supportive, team-oriented environment. Enjoy comprehensive training and a fulfilling career focused on providing exceptional service to the military community.
Key Responsibilities
Resolve customer needs and provide tailored insurance solutions
Build and maintain relationships with members and insurance carriers
Ensure compliance with insurance standards and manage documentation
Classify business risks and provide accurate risk management solutions
Research industry trends and improve technical/financial understanding
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of insurance sales and service experience
Valid Property and Casualty insurance license for home state
Preferred Qualifications
2 or more years of Commercial Lines Insurance experience writing new business
Experience with Agency Management Systems and/or Salesforce
Experience in a call center environment
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off and holidays16 paid volunteer hoursWellness programs and career path planning