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Job Description
Join Optum as an Associate Patient Care Coordinator and play a vital role in improving community health. Enjoy a collaborative environment with comprehensive benefits and a sign-on bonus for external applicants.
Key Responsibilities
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately
Prioritizes by assessing and analyzing information to identify immediate emergency needs
Enters and updates patient demographic and financial information
Obtains appropriate applications and forms, confirming signatures are on file
Provides patients with financial responsibility information and collects patient liabilities
Works with partnering departments to ensure all aspects of the patient's encounter are completed
Provides wayfinding instructions and assists with hospital information as requested
Works worklists and error reports timely
Required Qualifications
1+ years of customer service experience in an office setting or professional work environment
1+ years of experience with Microsoft Office products
Ability to work rotating holidays
Ability to complete 6-8 weeks of training during 1st shift hours
Must be 18 years or age or older
Preferred Qualifications
Knowledge of medical terminology
Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office
Benefits & Perks
Paid Time Off (PTO)Medical Plan optionsHealth Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee Assistance ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)