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Associate Director, Customer Service Excellence

Boston Consulting Group

Nashville, TN
1 month ago
$252,900

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This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will lead transformative projects, advise clients, and contribute to BCG's intellectual capital. This role requires deep expertise in customer service operations and offers a chance to make a significant impact while enjoying market-leading benefits.

Key Responsibilities

  • Transform client customer service operations
  • Manage and advise teams on projects
  • Contribute to BCG’s intellectual capital
  • Develop external profile and network as a thought leader

Required Qualifications

  • 10-15+ years of experience in customer service leadership roles
  • Track record of driving complex transformations through technology and process innovation
  • Deep functional expertise with a clear track record of IP development
  • Excellent verbal and written communication skills
  • Strong academics from top-tier institutions

Preferred Qualifications

  • Consulting experience
  • Professional network within the industry
  • Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration

Benefits & Perks

Zero dollar health insurance premiums for employees and their familiesLow copays for medical visits and prescriptionsDental and vision coverageReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits