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Job Description
Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will lead transformative projects, advise clients, and contribute to BCG's intellectual capital. This role requires deep expertise in customer service operations and offers a chance to make a significant impact while enjoying market-leading benefits.
Key Responsibilities
Transform client customer service operations
Manage and advise teams on projects
Contribute to BCG’s intellectual capital
Develop external profile and network as a thought leader
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a clear track record of IP development
Excellent verbal and written communication skills
Strong academics from top-tier institutions
Preferred Qualifications
Consulting experience
Professional network within the industry
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for medical visits and prescriptionsDental and vision coverageReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits