Head Universal Banker- Bilingual English/Spanish Preferred- Miami Shores Branch
Citi
Miami, FL
1 month ago
$41,600.00 - $53,830.00
Job Description
Citi is seeking a Head Universal Banker to deliver exceptional service and deepen client relationships through effective transaction execution and sales. This role involves engaging with clients, resolving inquiries, and leading branch initiatives to ensure a positive customer experience.
Key Responsibilities
Provide exceptional service delivery to clients
Exhibit strong sales and service skills
Act as a subject matter expert for the branch
Continuously learn new and existing products
Resolve account service issues
Engage clients on the bank floor
Educate clients on self-service capabilities
Manage cash supply and incoming/outgoing shipments
Provide working leadership and guidance to peers
Promote branch incentive programs
Required Qualifications
1-3 years relevant experience
Experience with face-to-face customer service
Digital engagement and basic sales/referrals
Open, client service orientation
Sales experience desired
Excellent verbal and written communication skills
Analytical and problem solving skills
Basic computer and digital tools skills
Preferred Qualifications
Retail experience
Bilingual English/Spanish Preferred
Benefits & Perks
Medical, dental & vision coverage401(k)Life, accident, and disability insuranceWellness programsPaid time off packages including vacation, sick leave, and paid holidays