Patient Financial Services Representative - Cuyahoga Falls, OH
Optum
Cuyahoga Falls, OH
8 days ago
$16.88 - $33.22
Job Description
Join Optum as a Patient Financial Services Representative, where you'll enhance health outcomes by addressing patient billing inquiries and ensuring excellent customer service. Enjoy a dynamic work culture with comprehensive training and flexible work options in a hybrid setting.
Key Responsibilities
Interact with patients to address billing inquiries and ensure resolution
Verify insurance eligibility and initiate payment arrangements
Analyze and follow up on patient account balances
Work on patient accounts, correcting denials and underpayments
Collect payments and post discounts to accounts
Follow customer service protocols for patient interactions
Document all account activity and collaborate with bad debt vendors
Adhere to patient account policies
Required Qualifications
High School Diploma / GED or equivalent work experience
Must be 18 years of age or older
2+ years of related experience in billing or medical collections
Proficiency with keyboard and 10 key adding machine
Computer literacy
Clerical skills and attention to detail
Communication skills
Ability to work under pressure and meet deadlines
Flexibility to work any shift during normal business hours
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPaid on-the-job training