Operations Manager

Are you looking for a mild climate nestled in the heart of the California Redwoods? Eureka offers a unique blend of natural beauty and outdoor adventure. Whether you love hiking, hunting, fishing, paddleboarding, kayaking, biking, surfing, or diving—this is your playground. Enjoy a vibrant arts scene, a welcoming community, and unmatched access to nature. And if you're craving sunshine, you're just a 30-minute drive from summer warmth inland.

City Ambulance, owned and supported by Global Medical Response just celebrated its 50^th Year Anniversary. We are a community based ambulance service covering the large rural county that is very involved in the community.

We are seeking a dynamic Operations Manager to lead day-to-day operations and drive strategic initiatives aligned with GMR’s values and goals. This on-site leadership role is responsible for overseeing multiple departments—including network and care coordination—ensuring operational excellence, financial performance, and regulatory compliance.

Key Responsibilities

• Lead and support local teams to meet operational, financial, and compliance objectives.
• Analyze market trends and align services to meet customer demand.
• Oversee budgets, contracts, and business development initiatives.
• Ensure high levels of customer satisfaction and service delivery to agencies, hospitals, and the medical community.
• Direct clinical management and continuous quality improvement efforts.
• Manage recruitment, retention, and performance of team members.
• Ensure compliance with OSHA, EEO, and other regulatory standards.
• Promote best practices and integrate new operational strategies.
• Oversee disaster planning, risk management, and inventory control.
• Interact with other emergency relief providers: public and private.
• Negotiate contract provisions and modification
• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.
• Prepare and analyze financial and other data reports

Key Qualifications

• Experience:
  • Minimum 3 years of general management experience (preferred).
  • Minimum 2 years of EMS experience (preferred).
• Education:
  • Bachelor’s degree in Business, Healthcare, or related field (preferred).
• Skills:
  • Strong leadership and team development capabilities.
  • Financial acumen and operational planning.
  • Contract negotiation and stakeholder engagement.
  • Knowledge of healthcare operations and compliance standards.