Join USAA as a Licensed Insurance Customer Service Advisor and empower members to achieve financial security. Enjoy a comprehensive training program, flexible work options, and a supportive environment while delivering exceptional service to the military community.
Key Responsibilities
Facilitate member experience through various communication channels
Assist members with quotes, binding new business, and policy changes
Provide accurate advice and solutions for insurance products
Operate efficiently in a contact center environment
Maintain required Property & Casualty licenses
Required Qualifications
High School Diploma or GED equivalent
Currently active Property and Casualty or Personal Lines license
1 year of customer service experience in insurance or financial services
Ability to prioritize and multi-task
Preferred Qualifications
US military experience or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
1+ years of direct sales or upselling/cross selling experience
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education