Patient Access Representative Lead - Saint Paul, MN
Optum
Bloomington, MN
1 month ago
$19.86 - $38.85
Job Description
Join Optum as a Patient Access Representative Lead in Saint Paul, MN, where you'll greet patients, manage registrations, and enhance health outcomes. Be part of a diverse team making a significant impact on community health and advancing health equity.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in or interviews patients to complete appropriate paperwork
Directs patients to their appointment or procedure
Uses resources and tools to complete registration for complex accounts
Verifies eligibility and benefits information for payers
Obtains cost information and explains it to patients as necessary
Collects co-pay or deductibles
Assists patients with applications for financial assistance programs
Coordinates workflow among employees within the work area
Provides technical and functional guidance to employees
Participates in training and orientation of employees
Required Qualifications
High School Diploma / GED (or higher)
2+ years of revenue cycle or health insurance experience
2+ years of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work 8-hour days, 40 hours per week, Monday - Friday from 2:30pm - 11:00pm
Ability to work weekends as needed
Ability to occasionally work on call & report to work within 30 minutes
Must be 18 years of age or older
Preferred Qualifications
Leadership experience
Epic experience
Financial Counseling experience
Advanced level of proficiency with Excel
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionSign-on bonus for external applicants