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Job Description
Join Optum as a Patient Care Coordinator in Auburn, MA, where you'll enhance healthcare delivery by providing exceptional support to patients and care teams. You'll ensure seamless patient experiences while contributing to health optimization on a global scale.
Key Responsibilities
Verifies and authorizes patient insurance coverage and eligibility
Receives and addresses patient-care related telephone calls
Identifies problem-related priorities and responds to emergencies
Resolves patients’ questions regarding clinic schedules and billing concerns
Documents information in the computer system and prepares patient charts
Schedules and coordinates patient visits and medical procedures
Provides patient education regarding managed care plans and referral process
Maintains recall lists and communicates with patients
Complies with health and safety requirements and regulatory agencies
Enhances professional growth through educational programs
Required Qualifications
High School Diploma/GED
1+ years of healthcare, customer service, and/or administrative experience
Access to reliable transportation and valid US driver's license
Preferred Qualifications
Additional specialized medical secretarial/medical office training
Superior customer service skills
Ability to think critically and exercise sound judgment
Excellent communication, interpersonal and organizational skills
Familiarity with various software applications such as Microsoft Word, Outlook, Excel
EPIC experience
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving accountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)