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Job Description
Reports to: Regional Director of Operations
Summary
The Property Manager plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents by coordinating and facilitating the day-to-day operations of our multi-family apartment community.
The Property Manager has the ultimate responsibility for the success of his/her Community. You are responsible for day-to-day operations. This role is responsible for empowering the team to work toward individual and collective excellence.
Essential Job Functions, Duties, and Responsibilities
Meet the financial goals of the community and develop an engaged team of employees
Ensure the community is meeting occupancy goals, utilize marketing strategies to secure prospective residents, and confirm that leasing staff techniques are effective
Prepare annual budgets, maintain vendor/contractor communications concerning scheduling, billing, and vendor relations, and process invoices in a timely manner
Handle resident concerns and requests in a timely manner
Maintain resident lease retention
Maintain on-going knowledge of immediate marketplace and a strong understanding of marketing principles
Teach and train community policies and expectations to all staff, ensure high level of understanding and that policies are followed
Train and supervise all staff to do essential functions of their roles
Maintain accurate staff records as required by the Employer
Rent apartments, and consistently meet occupancy goals of the community
Prepare, process and sign all leases and related forms
Ability to handle confidential information
Interacts positively with residents to maintain high levels of resident satisfaction
Demonstrate strong professionalism and integrity as a representative of the community
Contribute to cleanliness and curb appeal of the community
Comply with all industry Fair Housing rules and regulations
Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times
Other duties assigned by Regional Director of Operations
Required Skills and Qualifications
Capable of performing the essential functions of the job, with or without reasonable accommodations
Ability to understand and communicate written and verbal directions
The Property Manager is expected to work core hours M-F and then as needed to ensure the job is done with outstanding customer services skills
Well organized with excellent attention to detail
Aptitude to work independently with excellent time management skills
Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours
Ability to work nights and weekends, upon request
Must be able to work overtime as needed
Required to work on an on-call basis
Education and Experience
High School Diploma or GED Equivalent
Fluent in the English language, both verbal and written
Proficient in Microsoft Office Suite
Minimum of two years of on-site property management experience required
Minimum of two years of supervisory and managing budgets experience required
Tools
Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.
Supervisory Responsibility
All staff report to the Property Manager.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.