Join Optum as an Associate Tech Support Analyst, where you'll provide essential on-site IT support to healthcare providers, directly impacting health outcomes. This role offers a dynamic environment with opportunities for professional growth and a commitment to diversity and inclusion.
Key Responsibilities
Serve as the on-site escalation point of contact for clinicians seeking technical assistance
Perform on-site troubleshooting through diagnostic techniques
Provide effective communication to customers
Log and record issues and resolutions
Install workstations, printers, and appropriate software applications
Diagnose, troubleshoot and resolve hardware and software problems
Work with other departments to resolve issues for internal staff and external clients
Participate in On-Call rotation to provide after-hours support
Required Qualifications
High School Diploma/GED
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products and Windows Operating System
Ability to work on-site at 2175 Park Place, El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to prioritize and execute on multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution