The Director of Operations will oversee the agency's real estate portfolio, ensuring efficient and safe property operations while managing teams and vendors. This role combines strategic oversight with hands-on management to enhance service delivery and maintain high standards across all facilities.
Key Responsibilities
Oversee day-to-day operations of agency properties across five NYC boroughs
Manage area managers and maintenance teams
Collaborate with MEP contractors for complex maintenance issues
Ensure compliance with life safety standards and local regulations
Develop performance metrics for operational effectiveness
Required Qualifications
10 years as a tradesperson, preferably in mechanical, plumbing, or electrical fields
5 years of managerial experience overseeing teams or operations
Knowledge of technical building systems
Fluent in English
Valid driver's license
Proficient in Microsoft Office Suite
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios