Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Stanton, CA
15 days ago
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Job Description
As the Manager of Operations for the Behavioral Health Utilization Management Intake team, you will oversee daily operations, ensuring timely processing of treatment authorization requests. Your leadership will foster a positive team environment while ensuring compliance and productivity standards are met.
Key Responsibilities
Oversee day to day operations and performance oversight
Manage a singular team or functional area
Foster a positive work environment and communicate team goals
Direct and control activities through subordinate supervisors
Ensure regulatory compliance with offshore management
Establish operational objectives and participate in group objectives
Oversee caseload management and adherence to requirements
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify process improvement opportunities and drive solutions
Required Qualifications
College degree or equivalent experience
Minimum 7 years relevant experience
3 years of management experience
Understanding of management approaches
Functional expertise in the area of responsibility
3 years of experience in a Call Center environment