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Customer Service Representative

Staples, Inc.

Champaign, IL
12 days ago

Job Description

Join Quill's Inside Sales Site Developer Team and make a significant impact by reactivating and converting inactive customers. This role is perfect for go-getters who thrive in a dynamic sales environment, driven to grow and support an expanding customer base.

Key Responsibilities

  • Make daily calls to Quill customers who have not placed an order in 7+ months
  • Make daily calls to prospect locations affiliated with a managed customer entity
  • Accept inbound calls from customers affiliated with a managed entity
  • Negotiate pricing and process special quotes
  • Leverage customer intel to drive quality conversations
  • Drive engagement and retention in an open book of business
  • Maintain communication between customers and account managers
  • Collaborate with sales specialists to drive revenue
  • Maintain accurate records in CRM
  • Seek ways for continuous improvement
  • Contribute to a positive team culture

Required Qualifications

  • High School Diploma or GED
  • 6+ months of related experience in sales or customer service in a business-to-business environment
  • Ability to work onsite in Lincolnshire for in-person training during the first two weeks
  • Able to work an 8-hour shift between 7:00 AM-6:00 PM and in person 4 days a week
  • Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)

Preferred Qualifications

  • 1+ years of experience in a sales environment
  • Proven ability to achieve sales role metrics
  • Strong organization and time management skills
  • Adaptable to a fast-paced organization with continuous change
  • Experience using CRM tools, Salesforce.com or a comparable sales/CRM tool
  • Ability to demonstrate resiliency and handle rejection well
  • Enthusiastic, initiative-taking and willingness to share and positively impact the team
  • Natural curiosity and desire to learn, grow and develop sales skillset
  • Ability to learn new tools, systems, and processes quickly

Benefits & Perks

Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs