Patient Access Representative (Central Registration) - Cooperstown, NY
Optum
Cooperstown, NY
1 month ago
$16.00 - $28.85
Job Description
Join Optum as a Patient Access Representative and make a meaningful impact in healthcare. In this full-time role, you'll be the first point of contact for patients, ensuring a smooth registration process while providing excellent customer service in a dynamic clinical environment.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data in real-time
Gathers clinical information and processes referrals, pre-certification, and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and conducts financial obligation discussions
Identifies outstanding balances and attempts to collect any amount due
Responsible for collecting data for scheduled appointments
Responds to patient inquiries with compassion and respect
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite at 1 Atwell Road in Cooperstown, NY
Ability to work the required schedule: Mon-Fri 8:30am - 5:00pm with an occasional Saturday
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)