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Patient Registration Specialist - Phoenix, AZ

Optum

Glendale, AZ
26 days ago
$16.88 - $33.22

This Job Position Has Expired

This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

Join Optum as a Patient Registration Specialist, where you'll be the first point of contact for patients, ensuring their registration process is smooth and compassionate. Enjoy a full-time schedule with no weekends, and be part of a team that makes a real difference in health equity and access.

Key Responsibilities

  • Communicate directly with patients and/or families to complete the registration process
  • Respond to patient and caregivers' inquiries in a compassionate manner
  • Obtain benefits and insurance verification
  • Collect Point of Service Cash, Co-Pays, Deductibles and Coinsurance
  • Perform accurate computer data entry
  • Scan documents
  • Organize and schedule patient services and appointments
  • Register and pre-register patients for various cases
  • Work with Patient Registration and Electronic Medical Record systems
  • Generate, review and analyze patient data reports

Required Qualifications

  • High School Diploma/GED (or higher)
  • 2+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
  • 1+ years of customer service experience
  • 1+ years of experience with insurance policies and procedures
  • Ability to work dayshifts, Monday through Friday 7am - 5pm

Preferred Qualifications

  • Experience submitting authorization requests and/or processing referrals
  • Previous experience in collecting patient copays, deductibles, etc.
  • Previous working experience with Google products
  • Working knowledge of facility pricing structure and cost estimates
  • Knowledge of ICD9 (10) and CPT terminology
  • Understanding of Medical Terminology
  • Bilingual fluency with English & Spanish

Benefits & Perks

Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPaid trainingPerformance-based bonuses