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Job Description
The Director of Operations oversees the agency's real estate portfolio, ensuring efficient and safe property operations across New York City. This role involves managing teams, coordinating with vendors, and maintaining compliance with safety regulations while fostering a culture of continuous improvement.
Key Responsibilities
Supervise day-to-day operations of agency properties across five NYC boroughs
Monitor sysaid tickets and ensure high service levels
Manage and mentor area managers and handyman teams
Coordinate with Mechanical, Electrical, and Plumbing contractors
Ensure life safety compliance and regulatory adherence
Develop performance metrics for operational effectiveness
Implement process improvements for efficiency
Required Qualifications
10 years working as a tradesperson
5 years of managerial experience
Knowledge of technical building systems
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements
Ability to develop and analyze performance metrics