AAS - Assessor & Intake Supervisor at Asian Counseling and Referral Service summary:
The AAS - Assessor & Intake Supervisor at Asian Counseling and Referral Service oversees the Title XIX Case Management Intake and Assessor teams, ensuring quality, compliance, and staff performance through supervision and training. The role involves program monitoring, collaboration with internal and external stakeholders, and support in strategic planning to enhance behavioral health services for underserved Asian, Pacific Islander, and other communities. This position emphasizes cultural humility, equity, and community-centered approaches while managing operational efficiency and contract compliance.
ABOUT THE ORGANIZATION:
COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team! All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities. About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.
Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.
Vision: Hope, Opportunity, and Voice for All
Values: - We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
- Our actions are Client-/Community Centered.
- We believe belonging is essential.
- Compassion is at the heart of our work and approach.
ACRS seeks a full-time
AAS - Assessor & Intake Supervisor in our Aging and Adult Services department who supervises and directs Title XIX CM Intake and Assessor teams, ensuring comprehensive monitoring and evaluation of staff performance and achievement of program metrics. Maintains oversight of daily program operations, quality assurance ensuring services provided are in compliance with the agency, contract, and regulatory standards and requirements. Develops collaborative relationships within the team and with external social service providers. Provides support to Title XIX Program Manager and Director of Aging and Adult Services in strategic program planning and development initiatives. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.
***Schedule: Mon-Fri, no weekend work!
COMPETITIVE BENEFTIS PACKAGE INCLUDES: - Pay range is between $81,100 to $87,900 annually. Can increase based on experience with possible increases after 6 months from date of hire.
- ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
- Vision insurance is available at a very minimal cost.
- ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
- Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
- Paid Time Off:
- 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
- 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
- 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
- 13 paid holidays annually.
- IT equipment provided, with telecommuting reimbursement available.
- 403b Retirement Savings Account eligibility.
- Simplified Employee Pension available after 2 years.
- Employee Assistance Program.
ESSENTIAL JOB FUNCTIONS: - Plans, supervises, and directs work assignments for bilingual, culturally competent direct-service staff; schedules 1:1 monthly meeting with Intake and Assessor staff to monitor work performance ensuring quality and contract compliance; conducts timely performance reviews as needed; approves salary increases in accordance with agency budget and policies; implements formal corrective action to ensure high- quality consumer services, including recommendations for employee termination; resolves complaints and grievances lodged by supervisors.
- Responsible for screening, interviewing, and hiring new employees through the established comprehensive interview processes; facilitates new employee orientation including training on program work assignments and agency policies and procedures; develops, and implements training programs, both in-house and in the community; identify and coordinates professional development initiatives; provides on-going staff consultation; facilitates professional consultation with external subject matter experts (SME) as needed.
- Oversees the implementation of the WA Cares contract, ensuring full compliance with all programmatic and contractual obligations. Maintains expert level understanding of WA Cares reporting and contractual requirements. Partners with the Title XIX Program Manager to develop comprehensive educational and outreach materials that effectively communicate program services; responsible for timely preparation of monthly reports and billing documentation.
- Partners with Title XIX Initial Assessment and Intake Coordinators to support Quality Assurance (QA) and drive process improvement initiatives, ensuring alignment with internal protocols and external regulatory standards. Creates and submits monthly Front door report to Finance and Director of AAS. Leads efforts to enhance operational efficiency and uphold contract compliance across program activities. Actively supports client service excellence standards and initiatives.
- Represents the Title XIX Intake and Assessor team in internal and external meetings, conferences, and community engagements. Facilitates monthly team meetings to communicate updates, reinforce best practices, and provide ongoing training to ensure alignment and consistency across the initial assessor team.
- Serves as backup for the Initial Assessor and Intake Coordinator during periods of leave or vacation, ensuring continuity of leadership and operations. Provides field training and home visit (HV) support for new employees as needed, fostering skill development and onboarding success. Assists with initial case reviews to support quality assurance and timely processing of assessments.
- Collaborates with Title XIX Program Manager and Director of Aging and Adult Services on strategic program planning, grant proposal writing, and audit preparation.
POSITION QUALIFICATIONS: - Education and Experience:
- Master's degree (social work, behavioral or health sciences preferred); One (1) year paid social service experience, and one (1) year of direct supervisory experience; with bilingual or bicultural skills relevant to the position. OR
- Bachelor's degree in social work; with three (3) years paid social service experience, and two (2) years of direct supervisory experience with appropriate bilingual or bicultural skills relevant to the position. OR
- Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and two (2) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.
- Completion of Case Manager training program including State sponsored CORE Training.
- Cultural Humility:
- Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
- Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
- Knowledge and Skills:
- Fluency in Asian and Native Hawaiian/Pacific Islander language preferred. Multilingual and multicultural communication skills are highly valued.
- Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience
- Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically
- Conflict resolution skills to effectively mediate between clients and staff.
- Ability to work under pressure; plan, supervise, and train multilingual and multicultural staff and effectively organize work.
- Knowledge of principles, practice methods of social case work, principles of human behavior, various aspect of the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
- Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
- Ability to make sound mental judgments regarding safe environments during client assessments.
- Technical Skills:
- Effective ability to navigate a computer. Competency in use of the Microsoft Office, word, excel and other relevant software apps such as data-entry, outlook email, teams, zoom and other web-based applications.
- Efficiently research and perform various tasks via the internet.
- Additional Requirements:
- Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver's license and be insurable under ACRS's auto policy. If using personal vehicle, must have current auto insurance.
- Follows all agency policies and procedures as outlined in the Employee Handbook.
WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. May involve tasks where visual acuity is beneficial.
This position is hybrid, with work divided between remote and on-site locations. Approximately 50% of the work will be conducted on-site or in-person (home visits) while the remaining 50% will be performed remotely (telecommuting). These hybrid work expectations are subject to change at the agency's discretion. The noise level in the work environment is moderate.
LOCATION: Asian Counseling and Referral Service - Main Office
EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.
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If you require accommodation to assist with your job application, please contact Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.
Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.
Keywords:
case management, intake supervision, Title XIX, behavioral health, social services, cultural competency, program compliance, staff training, community services, multilingual support