Field Based Clinical Practice Performance Coordinator - Boston, MA

Optum

Boston, MA

28 days ago

$20.00 - $35.72

Job Description

Join Optum as a Field Based Clinical Practice Performance Coordinator and make a significant impact on health outcomes. This full-time role involves working closely with healthcare professionals, conducting data analysis, and assisting UHC members to enhance care quality and customer satisfaction in the Boston area.

Key Responsibilities

Assist in the review of medical records for quality opportunities
Data collection, entry, and quality monitoring
Locate medical screening results for quality measures
Track appointments and document information accurately
Optimize customer satisfaction and close care gaps
Partner with leadership and staff to support practice strategies
Interact with UHC members to assist in care coordination
Document scheduling challenges impacting quality outcomes
Provide support and education to team members
Manage time effectively to meet productivity goals
Work independently in a virtual setting
Identify workflow opportunities for efficiency
Adhere to industry regulations and maintain HIPAA compliance
Conduct data analysis to identify quality opportunities
Coordinate appointments and outreach for medication refills
Participate in department campaigns for quality improvements
Support targeted providers in field-based activities

Required Qualifications

High School Diploma / GED
Must be 18 years of age or older
1+ years of healthcare industry experience
Knowledge of potential up to 75% travel requirements
Experience with Microsoft Word and Outlook
Experience with Microsoft Excel
Working knowledge of HIPAA compliance
Reside within an hour from Boston, MA
Dedicated work area for privacy
Ability to keep sensitive documents secure
Access to high-speed internet
Ability to work full-time, Monday - Friday

Preferred Qualifications

1+ years of experience in a physician, provider, and/or medical office
EMR and HEDIS knowledge and experience
Experience with medical terminology
Experience as a Pharmacy Technician
Experience as a Medical Assistant
Work experience as a LPN
2+ years of telephonic customer service experience
1+ year of working experience with ICD-9/10 and CPT Codes

Benefits & Perks

Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution

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