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Job Description
Join Optum as a Patient Access Representative in Phoenix, AZ, and play a crucial role in delivering patient-oriented service within a clinical setting. Your efforts will directly impact health outcomes by ensuring patients receive the care they need while enjoying a supportive and inclusive work environment.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data
Gathers necessary clinical information and processes referrals
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies and attempts to collect outstanding balances
Collects data from patients and provider offices to confirm appointments
Responds to inquiries from patients and caregivers compassionately
Generates, reviews, and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits