Join Optum as an Associate Patient Care Coordinator and play a critical role in supporting patients and clinical staff in a dynamic behavioral health environment. You'll manage patient check-ins, process payments, and ensure a welcoming atmosphere, all while contributing to the mission of improving mental health care delivery.
Key Responsibilities
Review each patient’s chart prior to appointment and ensure consents and insurance verification is complete
Complete patients check in and check out; obtain registration forms, collect and upload insurance cards and identification
Assist with onboarding new patients and help them access the patient portal
Process payments or co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
Assist in updating and/or scheduling existing patients, including assisting with internal referrals
Answer phone calls and return voicemails; record all requests in the EHR system for Physician follow-up
Support prescribers in filing prior authorizations for insurance and monitoring lab tests and results
Order and restock supplies
Monitor clinician/admin/OBC inbox and respond accordingly
Ensure all locations are welcoming and adhere to brand guidelines
Secure patient information and maintain patient confidentiality
Obtain and record vital signs, weight, medication profile, and patient history before appointments
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
Ability to work independently as well as be part of a team, including accomplishing multiple tasks in an environment with interruptions
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits