Join Teleperformance USA as a Social Media Content Moderator, where you will be responsible for ensuring that user-generated content meets community guidelines. This role offers a dynamic environment where you can grow your skills while making a positive social experience for users. Be part of a supportive team that values your contribution and offers competitive benefits.
Key Responsibilities
Moderate user-generated content to ensure compliance with community guidelines
Review and classify sensitive content according to client parameters
Investigate and resolve complex content issues
Participate in training to implement correct policies
Provide trends and insights for process improvements
Stay updated on workflow changes and policy updates
Required Qualifications
High School Graduate or GED
Strong spelling, grammar, and reading skills
Strong emotional intelligence and resilience
Attention to detail
Ability to be flexible to meet changing business needs
Logical problem-solving skills
Availability to work various shifts
Experienced with Windows operating systems
Strong computer skills
Ability to type 25 wpm
Over 18 years of age
Predictable and reliable attendance
Preferred Qualifications
Experience in reviewing/monitoring social media
Consistent work history
Proven oral & written communication skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs