Land Rover Knoxville is hiring a professional, friendly, and proactive Customer Service Representative to answer inbound service calls, schedule appointments, and follow up to ensure satisfaction for our Service Department. If you arefriendly, well-spoken, and organized, we want to hear from you!
This is your chance to grow with one of the areas most respected luxury brands, all while being part of the Furrow Automotive Group, a family-owned company that believes in employee development, work/life balance, and long-term career paths.
We offer:
- $15 - $20 per hour PLUS Bonuses
- Full-time, 40-hour Work Week
- Comprehensive, Paid Training
- 401(k) Retirement Plan with Company Match
- Medical, Dental, Vision, Disability & Life Insurance
- Paid Holidays and Paid Time Off
- Employee Discounts on Products, Services & Vehicles
- Gym Membership Discount
- Teladoc
- Employee Assistance Program (EAP)
- Opportunity for advancement
Responsibilities BDC Customer Service Representative:
- Answer incoming service calls and respond to customer inquiries
- Schedule service appointments using internal systems
- Follow up with customers regarding appointment reminders and service status
- Maintain accurate customer records in the CRM
- Support the service team by helping streamline communication and scheduling
- Ensure each customer receives timely, courteous service
Qualifications - BDC Customer Service Representative:
- Customer service, BDC, or call center experience preferred
- Strong phone communication skills and confidence handling high call volume
- Energetic, outgoing, and motivated to provide excellent customer service
- Basic computer skills and ability to navigate customer management/scheduling systems
- High school diploma or equivalent
- Valid driver's license
- Good customer service, communication, and computer skills
- Please upload your resume. Completing the online assessment will grant you priority consideration
We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.