DriveTime is seeking a Part-Time Loan Advisor to manage customer accounts, collect overdue payments, and negotiate payment plans. Join a supportive team dedicated to helping customers achieve vehicle ownership while enjoying great benefits and growth opportunities.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate with, and build relationships with customers
Effectively navigate multiple systems to review account information and process payments
Assist customers with debt repayment plans and modifications
Monitor and ensure regular follow-up on all loan repayment agreements
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time offIn-house gymGame roomSocial events