Join Optum as a Pharmacy Care Coordinator to provide essential administrative support in a dynamic healthcare environment. You will play a key role in enhancing health outcomes through efficient operations and member engagement.
Key Responsibilities
Provides clerical and/or administrative support to clinical staff and managers for clinical programs
Adheres to an assigned schedule and quality metrics
Participates in staff meetings and staff development opportunities
Identifies areas for operational improvements and efficiencies
Develops solutions to non-standard requests and problems
Works with minimal guidance
Provides explanations and information on difficult issues
May serve as a Subject Matter Expert (SME) for other Pharmacy Care Coordinators
Acts as a resource for less experienced team members
Other duties as assigned
Required Qualifications
High School Diploma / GED (or higher)
2+ years of experience in a pharmacy/medical/healthcare setting
1+ years of administrative support experience
1+ years of experience working with Microsoft Office products
1+ years of experience with pharmacy and/or medical terminology
1+ years of call center experience
1+ years of experience with basic system troubleshooting
Preferred Qualifications
Certified/Registered Pharmacy Technician or Certified Medical Assistant training or certification
3+ years of experience in a pharmacy setting or physicians clinic or hospital
Prior HEDIS/STAR experience or participation with similar regulatory reporting
Call documentation platform experience
Online softphone experience
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Savings AccountDental, Vision, Life & AD&D InsuranceShort-term disability and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (e.g., pet insurance, legal insurance)