Join Optum as an Associate Patient Care Coordinator, where you'll support patients and clinical staff in a dynamic environment. Your role will involve checking in patients, managing communications, and ensuring a welcoming atmosphere while contributing to the delivery of high-quality mental health care.
Key Responsibilities
Review each patient’s chart prior to appointment and ensure consents and insurance verification is complete
Complete patients check in and check out; obtain registration forms, collect and upload insurance cards and identification, verify completion of consents and confirm insurance eligibility
Assist with onboarding new patients, help patients access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
Process payments or co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
Assist in update and/or scheduling of existing patients, including assisting with internal referrals initiated by the provider
Answer phone calls and return voicemails; record all requests in the EHR system for Physician follow-up, including refill requests
Support prescribers in filing prior authorizations for insurance and submitting and monitoring lab tests and results
Order and restock supplies
Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
Ensure all locations are welcoming and adhere to brand guidelines
Secure patient information and maintain patient confidentiality
Obtain and record vital signs, weight, medication profile, allergies, chief complaint, signature/initials where appropriate before appointment with Psychiatrist
Gather patient history, collateral documentation and updates for patient chart
Administer screening tools
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Benefits & Perks
Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)