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Job Description
Join Teleperformance USA as a Client Service Associate, where you'll engage with customers and provide top-notch assistance in a dynamic environment. This role offers the opportunity to grow your career while making a difference for clients and communities.
Key Responsibilities
Connect with customers via phone/email/chat/social media to resolve questions or concerns
Calmly resolve and de-escalate issues
Escalate interactions when necessary
Respond to requests for assistance and processing payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell if required
Required Qualifications
High School Diploma or equivalent
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Ability to work independently
Excellent communication skills, both oral and written
Ability to work in a fast-paced environment
Ability to stay composed and objective
Strong listening skills
Preferred Qualifications
IT/Network certifications/degrees
Entry-level network troubleshooting skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs