Patient Access Representative (Central Registration) - Cooperstown, NY
Optum
Cooperstown, NY
4 days ago
$16.00 - $28.85
Job Description
Join Optum as a Patient Access Representative, where you'll provide essential patient-oriented service in a clinical setting. In this role, you will handle patient registrations, verify insurance, and assist with financial inquiries, all while making a positive impact on health outcomes in the community.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data in real-time
Gathers necessary clinical information and processes referrals according to insurance requirements
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances and attempts to collect any amount due
Responsible for collecting data from patients and referring provider offices for appointment confirmations
Responds to patient inquiries in a compassionate manner
Generates, reviews, and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite at 1 Atwell Road in Cooperstown, NY
Ability to work the required schedule: Mon-Fri 8:30am - 5:00pm with an occasional Saturday
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending and Health Saving accountsDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits