Patient Access Representative Lead - Minneapolis, MN
Optum
Eagan, MN
23 days ago
$20.00 - $35.72
Job Description
Join Optum as a Patient Access Representative Lead, where you'll play a vital role in welcoming patients and ensuring smooth registration processes. This position offers the chance to impact health outcomes while working in a diverse and inclusive environment.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete the registration process
Obtains signatures from patients as needed
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Obtains cost information and explains to patients as necessary
Collects on patient financial obligations
Handles complex questions as needed
Screens and approves patients for financial assistance programs
Provides customer service for inbound and outbound telephone calls
Collaborates with leaders on team operations
Completes Quality Audits as assigned
Participates in the orientation and training of employees
Will participate in on-call rotation as defined by site
Required Qualifications
2+ years of revenue cycle experience in a healthcare/hospital setting
2+ years of customer service experience in a healthcare or related setting
Intermediate level of proficiency with Microsoft Office products
Ability to work 40 hours/week, starting between 8:00 - 11:00am Monday - Friday
Must be 18 years of age or older
Preferred Qualifications
Experience with electronic medical records
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution