The Director of Operations will oversee facilities management across NYC, ensuring efficient property operations and maintenance. This role involves leading teams, coordinating with vendors, and enforcing safety compliance, while driving operational excellence through metrics and performance evaluation.
Key Responsibilities
Oversee day-to-day operations for agency properties across five NYC boroughs
Manage area managers and their teams of handymen
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure compliance with life safety standards and regulatory requirements
Develop performance metrics and continuous improvement processes
Required Qualifications
10 years working as a tradesperson, preferably in mechanical, plumbing, or electrical fields
5 years of managerial experience overseeing teams or operations
Experience with technical building systems
Fluent in English
Valid driver's license
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios