Join DriveTime as a Loan Advisor to help customers navigate their loan repayment, build relationships, and create solutions for vehicle ownership. Enjoy a supportive work environment with ample growth opportunities and competitive benefits.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Educate, negotiate with, and build relationships with customers to influence them to make needed payments
Effectively navigate multiple systems to review account information, process payments, and accurately notate accounts regarding contact
Utilize company resources to assist customers who are unable to make timely payments on their account
Monitor and ensure regular follow-up on all loan repayment agreements and analyze all customer accounts
Assist customers with debt repayment plans including modifications and deferments
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageGrowth opportunities with promotion potentialTuition reimbursementWellness program with cash incentivesGame room and in-house gymSocial events and company outingsPaid time off including wellness days and holidays