Airport Customer Service Supervisor (Breeze) - PVD

Airport Customer Service Supervisor (Breeze) - PVD Unifi Aviation, LLC Full/Part Time Full Time Shift shift, P.M. shift The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. Supervises and coordinates daily activities of employees to ensure safe and effective operations. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws. Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner. Schedules and conducts shift meetings. Performs job duties of assigned shift (i.e., including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.). Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete SIDA training to obtain airport authority identification security. Excellent customer service skills. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. High School diploma or GED. Able to communicate information and instructions verbally and/or via radio equipment.  Strong leadership qualities and ability to create a passionate and efficient workforce.  Ability to apply creative solutions that have a positive impact on results.  You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) Supervise team of Customer Service Agents and Leads. Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."