Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Employment Type : Full Time
Job Category : On-Site
JOB TITLE: In-Plant Solutions Specialist
The In-Plant Solutions Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.
Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
Manages the MSC ControlPoint Solutions –which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.
Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
Collaborates with the account team to maximize customer satisfaction and future projects
Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
Communicates customer concerns to management to ensure effective and lasting problem resolution.
Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participation in special projects and performs additional duties as required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
A High School Diploma or the equivalent experience is required.
~ 2+ years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, customer service or equivalent military experience required.
~ Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
Excellent customer service and sales skills are required.
Working Industrial knowledge preferred.
A valid driver’s license and the ability to travel up to 10% of the time may be required.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Employment type Full-time
Referrals increase your chances of interviewing at MSC Industrial Supply Co. by 2x
Get notified about new Solutions Specialist jobs in Kansas City, KS .
Solutions Engineer, Enterprise Accounts - Central
MDS Solutions - Clinical Reimbursement Specialist
Project Engineer-Kiewit Nuclear Solutions-Idaho Falls, ID
IR/CV Clinical Solutions Delivery Consultant (Travel: Midwest/Central Zone)
Project Engineer-Kiewit Nuclear Solutions-Idaho Falls, ID
Pre-Sales Solutions Engineer Lead, Retail & Quick Serve Restaurants
Kiewit Nuclear Solutions-Field Engineer-SC, ID, TN
Brokerage Solutions Operations Specialist II
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#