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Customer Service Representative

Staples, Inc.

Champaign, IL
12 days ago

Job Description

Join Quill, part of the Staples family, as a Customer Service Representative and drive sales for a growing customer base. Utilize your sales expertise to acquire new business, manage existing accounts, and create strategic growth plans while enjoying inclusive workplace benefits.

Key Responsibilities

  • Responsible for sales results for assigned book of accounts with large sales and potential (~$8-10M+)
  • Acquire new business and grow sales as well as manage current customer base
  • Map accounts and identify core and specialty category opportunities
  • Create and maintain a solid understanding of accounts
  • Utilize enablement tools to keep customer data updated
  • Know products, customers, and vertical markets
  • Utilize Salesforce regularly
  • Execute sales strategies through various channels

Required Qualifications

  • High School Diploma or GED
  • 3+ years sales experience in Account Management and/or Business Development
  • Must have the availability to travel (up to 4x per year)

Preferred Qualifications

  • Proficient computer skills and knowledge of Microsoft Office
  • Prior experience working with large complex accounts
  • Had responsibility for a sales quota and a track record of exceeding quota
  • Managed a complex deal shaping from start to finish
  • Experience with business-to-business sales process
  • Had responsibility to retain and grow accounts

Benefits & Perks

Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs