Join DriveTime as a Loan Advisor and play a crucial role in helping customers manage their auto loans. You will collect payments, negotiate plans, and ensure a positive experience while exceeding production goals in a supportive environment.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Educate and negotiate with customers regarding past-due balances
Navigate multiple systems to review account information and process payments
Assist customers with debt repayment plans
Monitor and ensure regular follow up on all loan repayment agreements
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidays