Join Alorica as an On-Site Customer Service Agent where you'll support customers by resolving their concerns and enhancing their experiences. With a focus on growth and community impact, this full-time position offers competitive pay and comprehensive benefits.
Key Responsibilities
Assist customers with issues and concerns
Document call-related information for auditing and reporting
Maintain and update customer information
Upsell current customers on new or enhanced services
Required Qualifications
High school diploma or GED
Strong computer navigational skills
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous demeanor
Customer oriented
Benefits & Perks
Health, dental, and vision coverage/HSAPTOPaid holidays and sick timeOptional daily pay or weekly pay401K retirement planLeadership programsPaid training and tuition reimbursementEmployee discounts programEmployee assistance programAdditional voluntary benefits