Per Diem Patient Services Representative Associate - Saint Paul, MN
Optum
Mendota Heights, MN
18 days ago
$16.00 - $28.85
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Job Description
Join Optum as a Per Diem Patient Services Representative, where you will be the first point of contact for patients, providing essential logistical support and a compassionate presence. This role offers you the opportunity to directly improve health outcomes in your community while benefiting from a culture of diversity, inclusion, and career development.
Key Responsibilities
Greets and welcomes patients in person
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete required paperwork
Obtains and explains cost information to patients
Addresses and resolves claim issues or registration errors
Uses resources and tools to complete registration for accounts
Provides customer service for inbound and outbound telephone calls
Assists in scheduling add-on appointments
Mentors other staff and provides technical direction as needed
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire
Ability to work on a Per Diem basis, at least 1 shift per week starting at 6:30am, 7:00am & 9:00am
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution