Join TEKsystems as an ISP Support Technician where you will provide exceptional customer support in a dynamic 24/7 environment. You'll troubleshoot various connectivity issues and ensure an optimal experience for ISP partners while enjoying a fun and casual workplace culture.
Key Responsibilities
Answer inbound technical support calls, chats, and emails
Assist customers in diagnosing and resolving connectivity issues
Upsell products and services
Track and record each interaction with customers
Provide backup assistance for other Technical Support Representatives
Required Qualifications
Experience with Windows Operating Systems
Customer service skills
Troubleshooting skills
Benefits & Perks
Medical, Dental, and Vision insurance401K with company matching after 3 months15 days of PTO per yearMonthly bonuses starting at $350Employee Assistance ProgramTransportation benefits