Join DriveTime as a Loan Advisor, where you'll help customers manage their auto loan payments while building positive relationships. This role offers a chance to make a meaningful impact by providing solutions and guidance to customers, ensuring they stay on the path to vehicle ownership.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate with, and build relationships with customers
Effectively navigate multiple systems to review account information and process payments
Monitor and ensure regular follow up on all loan repayment agreements
Assist customers with debt repayment plans
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programGame roomIn-house gymSocial eventsPaid time off