Join Teleperformance USA as a Pre-License Training Representative and contribute to delivering exceptional customer service in a collaborative environment. This role offers the opportunity to engage with diverse customers while providing innovative solutions to their inquiries. With a commitment to employee growth and a supportive culture, your career potential is limitless.
Key Responsibilities
Handle and respond to customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information
Aim to resolve issues on the first call
Communicate appropriately with customers
Required Qualifications
6 months customer service experience
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Preferred Qualifications
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k)Paid Time OffEmployee wellness and engagement programs