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Job Description
Join DriveTime as a Loan Advisor, where you'll help customers navigate their auto loans, collect payments, and maintain positive relationships while meeting production goals. Enjoy a supportive work environment with growth opportunities and comprehensive benefits.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers.
Make inbound and outbound contact with customers regarding past-due balances.
Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
Monitor and ensure regular follow up on all loan repayment agreements.
Assist customers with debt repayment plans, including modifications and deferments.
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidays