Sr. Auto Adjuster - Flexible work environment with a mission-driven company (Hiring Immediately)
USAA
Colorado Springs, CO
1 month ago
$56,240 - $90,180
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Job Description
Join USAA as a Senior Auto Adjuster and play a vital role in empowering members with exceptional service. You'll manage complex auto claims, negotiate settlements, and ensure compliance with regulations while working in a flexible environment.
Key Responsibilities
Investigate and determine coverage and liability for complex auto claims
Negotiate liability for comparative negligence
Identify coverage concerns and determine SIU referrals
Gather information from multiple parties to determine liability
Evaluate and negotiate settlement of physical damage claims
Resolve claims through proactive problem solving
Document thought process for claims adjustment
Collaborate with business partners for claims resolution
Support workload surges and catastrophe response operations
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of customer service experience
1 year of experience handling low to moderately complex auto non-injury liability claims
Experience determining auto liability coverage
Proficient knowledge of auto claims contract and applicable laws
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to organize, analyze, and effectively determine risk
Acquisition and maintenance of insurance adjuster license within 90 days
Preferred Qualifications
US military experience
Bachelor's degree
Active Adjuster's License
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Dispute resolution experience
1-2 years total loss handling experience
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursVarious wellness programsCareer path planning and continuing education