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Job Description
Join Optum as a Patient Care Coordinator to enhance health outcomes by connecting people with necessary care and resources. In this role, you'll provide exceptional customer service, manage patient interactions, and support healthcare teams in achieving clinical and financial goals. Enjoy a culture of inclusion and opportunities for career development.
Key Responsibilities
Answer phones and schedule appointments
Assist callers with questions or concerns
Greet patients and manage wait times
Complete check-in and check-out tasks including insurance verification
Collect co-payments and issue receipts
Process walk-in patients and visitors
Manage medical records
Process incoming faxes and correspondence
Establish and maintain effective working relationships with patients and employees
Perform all other related duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Preferred Qualifications
1+ years of experience working in a healthcare or medical office setting
Strong communication and customer service skills both in person and via phone
Working knowledge of general office procedures
Basic knowledge of Microsoft applications
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)