Join Teleperformance USA as a Social Media Content Moderator and contribute to creating a positive online experience. This full-time position involves moderating user-generated content, ensuring compliance with community guidelines, and working in a collaborative environment. You'll engage with diverse individuals and have opportunities for personal growth in a supportive workplace.
Key Responsibilities
Moderate user-generated content to ensure it meets community guidelines
Review, classify, and eliminate sensitive content
Investigate and resolve complex issues regarding content
Provide trends and insights for process improvements
Participate in frequent refresher training
Comply with corporate confidentiality policies
Remain up to date on key workflow changes and operational guidelines
Required Qualifications
Experience navigating internet websites including social media
Strong spelling, grammar, and reading skills
Strong emotional intelligence and resilience
Comfortability reviewing internet content that may be deemed inappropriate
Attention to detail
Logical problem-solving skills
Availability to work various shifts
High School Graduate or GED or higher
Over 18 years of age
Preferred Qualifications
Experience in reviewing/monitoring social media
Consistent work history
Proven oral & written communication skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs